Tourism Kelowna also operates the Kelowna Visitor Info Centre on Harvey Ave and the Airport Info Center and considers this an integral component of its marketing strategy. At this point of direct customer contact, our travel counselors educate travelers about the depth and variety of experiences that exist in our area. The results are longer stays, return trips and increased visitor satisfaction. This positive word-of-mouth advertising generated from visitor satisfaction acts as one of our most powerful and effective marketing tools. We are a customer-focused organization and strive to link customers with our member stakeholders through a number of marketing benefits, which are outlined on the
( www.tourismkelowna.com )
