Generation Direct Inc

Industry: Call Centers

Not only does Generation Direct provide rich contact information and content to you in real time, but also provides reporting in real time as well through their web-based contact management system, I.Q. Differences between traditional Outsourcers and Generation Direct: Traditional Generation Direct Data Retention Data Sharing Delayed Reporting Real-Time Reporting Stagnant Technology Advanced Technology (Recording) Lead Passed in Nightly Spreadsheet Lead Passed as Email (With History and Recordings) / Spreadsheet / XML / CSV I.Q. - I.Q. is Generation Direct's web-based contact management system. By providing rep access through a web based system Generation Direct can provide 'Access Anywhere' availability to critical customer ( www.generationdirect.com )

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Call Centers

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Call Centers;