Customer Operations Performance Center Inc

Industry: Call Centers

Headquartered in Amherst, New York, Customer Operations Performance Center Inc. (COPC) is the world's leading authority on customer contact center and transaction processing services organizations. COPC services clients on a global basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, United Kingdom, and the United States. The COPC-2000® Standard was developed in 1995; representatives from various companies volunteered to join a work team concerned about performance and service quality provided by third party Customer Service Providers (CSPs). These firms included American Express, Compaq, Dell, Intel, L.L. Bean, Microsoft, Motorola, and ( www.copc.com )

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